Lace Front 100% Human Hair Wig HH.FLW-SARAH-A01

We value your satisfaction and want to ensure a smooth shopping experience. Please read our return and exchange policy carefully before placing your order.

Important Reminder:

Always double-check the color and style of the human hair wig you wish to purchase before adding it to your cart. Ensuring the perfect match will help avoid any issues later on.

7-Day Replacement for Defective or Damaged Wigs

If you receive a defective or damaged wig, we offer a replacement within 7 days of receiving your item. Please inspect your wig upon arrival to report any defects.

Please Note:

Under government regulations, we do not accept returns, exchanges, or refunds due to "Customer Change of Mind."

• "Customer Change of Mind" refers to cases where the customer no longer likes the item, its color, or style, even though the product is free of defects or issues.

Eligibility for Return/Exchange:

• Unworn and Unaltered Items:
  The wig must be in its original, unused condition with the lace uncut and no signs of wear, alterations, or styling.

• Return/Exchange Request:
  You must submit your request within 7 days of receiving your wig.

• Original Packaging:
  The wig must be returned in its original packaging, including any accessories, tags, or promotional items.

Non-Eligible Items:

• Wigs that have been worn, cut, dyed, or styled.
• Wigs returned without the original packaging or with missing accessories.
• Custom or special-order items.

Return Process:

• Submit a Request:
  Contact our customer support team via email or hotline with your order number and the reason for the return or exchange.

• Approval:
  Once your request is approved, we will provide instructions for returning the wig.

• Shipping:
  Customers are responsible for return shipping costs unless the wig is defective or incorrect. Please use a trackable shipping method to ensure safe delivery.

Exchanges:

• We will process your exchange for exchanges due to a different color or style once we receive the original wig in its eligible condition.

• The customer is responsible for any price differences or additional shipping costs.

Defective or Incorrect Items:

If you received a defective or incorrect item, please contact us immediately. We will cover all shipping costs and offer a replacement or refund as necessary.

If you have any questions or concerns, feel free to contact our customer support team. We’re here to ensure your satisfaction!

Ensure your wig remains beautiful and long-lasting by following these simple care steps:

1. Washing:

• Frequency: Wash your wig after 10-15 wears, or when it appears dull or dirty.
• Preparation: Gently detangle the wig using a wide-tooth comb before washing.
• Washing Process: Use a sulfate-free shampoo specially formulated for human hair wigs. Gently massage the shampoo into the hair, taking care to avoid the lace cap. Rinse thoroughly with lukewarm water.

2. Conditioning:

• Application: Apply a generous amount of sulfate-free conditioner, concentrating on the mid-lengths and ends.
• Process: Leave the conditioner on for 3-5 minutes, then rinse thoroughly with cool water to seal the hair cuticles.
• Deep Conditioning: Use a deep conditioning treatment once a month for added moisture.

3. Drying:

• Towel Dry: Gently blot the wig with a towel to remove excess water—avoid rubbing or twisting the hair.
• Air Dry: Place the wig on a wig stand to air dry completely. Avoid direct sunlight and high heat.
• Blow Dry: If you prefer blow drying, use a low heat setting and a diffuser to minimize heat damage.

4. Styling:

• Heat Styling: The wig can be styled with heat tools up to 200°C. Always apply a heat protectant spray before styling.
• Natural Styling: After washing, the hair may become naturally wavy or curly. Embrace the texture or style it as you desire.
• Product Use: Use lightweight, non-greasy styling products to avoid buildup and maintain the wig’s natural look.

5. Color Treatment:

• Professional Coloring: Although the wig can be color-treated, we recommend taking it to a professional stylist. As the wig has already undergone some chemical processing, Lynelle cannot guarantee exact color outcomes.

6. Storage:

• Safe Storage: Store the wig on a wig stand or mannequin head to maintain its shape.
• Protective Cover: Cover the wig with a silk or satin scarf when not in use to prevent dust buildup and tangling.

7. General Care:

• Avoid Friction: Minimize excessive brushing or touching to prevent damage. Always handle the wig gently.
• Detangling: Use a wide-tooth comb or wig brush, starting from the ends and working your way up toward the roots.

By following these easy-to-read maintenance instructions, you’ll ensure that your Lace Front Wig HH.FLW-SARAH-A01 stays in perfect condition and keeps you looking fabulous for every occasion!